Mac Microsoft Outlook Won't Remember Password School Email


Jun 03, 2015 Under certain circumstances, Outlook won’t remember your saved passwords for your mail accounts and will prompt you again for it with “Enter Network Password” dialog. In this guide you’ll find an overview of the most common scenarios and what needs to be done so that Outlook will remember it again. Dec 04, 2018 These conditions may all be achieved by using Outlook Profile Helper (Outlook Setup Wizard) when creating a profile with the option Remember Password checked. Important: Outlook Profile Helper is not supported by Outlook 2016/2019 and is not compatible with Mac OS X.

  • Dec 11, 2017 We just implemented Azure MFA about a month ago and one of our user's computers, of course the CEO, has started exhibiting this behavior. Outlook keeps asking for password MFA texts him a code he enters code in Outlook Outlook asks for password again. If you cancel out of this process, Outlook goes into 'Need password' and no email is.
  • Dec 01, 2017 Facing problem with Outlook password reset and Outlook account password recovery this video will guide you to recover your Outlook account password or if you want to reset your Outlook password.


When you try to create an Outlook profile or connect to a Microsoft Office 365 mailbox, you're continually prompted for credentials while the client displays a 'trying to connect..' message. If you cancel the credentials prompt, you receive the following error message:

Mac microsoft outlook won

The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.


This issue can occur if the Logon network security settingon the Security tab of the Microsoft Exchange dialog box is set to a value other than Anonymous Authentication.


Mac Microsoft Outlook Won't Remember Password School Email Login


Microsoft Outlook 2016 and some recent builds of Outlook 2013 are not affected by this issue. Those versions have been updated to prevent the problem that is described in the 'Symptoms' section. These versions have the Logon network security setting disabled or removed from the Microsoft Exchange email account settings.

For newer versions of Outlook

You may be an Office 365 customer who is experiencing the error that is described in the 'Symptoms' section when you try to connect to an Exchange Online mailbox. You may also already be running newer versions of Outlook 2013 or Outlook 2016. If both conditions are true, we highly recommend that you use the Outlook keeps asking for my password diagnostic to troubleshoot issues in which Outlook continually prompts for a password.

This diagnostic does automated checks and returns possible solutions for you to use to try to fix any detected issues.

If you are connecting to an Exchange On-Premises mailbox, see the following articles for additional troubleshooting:

Additionally, you can view the following forum thread for common causes:

For affected versions of Outlook


If you have an older version of Outlook, change the Logon network security setting to Anonymous Authentication to fix this issue. To do this, follow these steps:

  1. Exit Outlook.

  2. Open Control Panel, and then do one of the following:

    • In Windows 10, Windows 8.1, or Windows 7, click Start, type control panel in the search box, and then press Enter.
    • In Windows 8, swipe in from the right side to open the charms, tap or click Search, and then type control panel in the search box. Or, type control panel at the Start screen, and then tap or click Control Panel in the search results.
  3. In Control Panel, locate and double-click Mail.

  4. Click Show Profiles, select your Outlook profile, and then click Properties.

  5. Click E-mail Accounts.

  6. Select your email account, and then click Change.

  7. In the Change Account dialog box, click More Settings.

  8. In the Microsoft Exchange dialog box, select the Security tab.

  9. On the Login network security list, select Anonymous Authentication, and then click OK.

  10. Click Next, click Finish, and then click Close on the Account Settings dialog box.

  11. Click Close on the Mail Setup dialog box, and then click OK to close the Mail control panel.

More Information

To locate and view the registry setting for Anonymous Authentication in the Outlook profile, follow these steps.


Modifying the Outlook profile by using the 'Profiles' registry path is not supported and may cause your Outlook profile to be in an unsupported state.


Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you access it, back up the registry for restoration in case problems occur.

  1. Open Registry Editor. To do this, do one of the following:

    • In Windows 10, Windows 8.1, or Windows 8, press the Windows logo key+R to open the Run dialog box, type regedit.exe, and then click OK.
    • In Windows 7, click Start, type regedit in the Start Search box, and then press Enter. If you're prompted for an administrator password or for confirmation, type the password, or click Allow.
  2. Locate the following registry path, as appropriate for your version of Outlook:

    Here are the steps:. Microsoft word mac torrent. Once you have typed in the text you want for your block quote, tap enter/return before the first word of the quote and after the last word of the quote. Alternatively you could wait until all your citations are on your bib, highlight them all at once, then use the 5 steps as listed above.Create a Hanging indent on your phoneYou might not see teh options on your phone. The key is to rotate the screen to landscape mode so you can see the available options. If you are pasting in your citation, right click when you paste and select the paste as text option (looks like a A on clipboard) and Word will automatically apply all the formatting you've already done, including hanging indent, spacing, font, etc.

    • For Outlook 2013


    • For Outlook 2010 and 2007

      HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWindows Messaging SubsystemProfiles

  3. Under this subkey, locate and expand the name of your Outlook profile.

  4. Under the profile, locate and expand the 9375CFF0413111d3B88A00104B2A6676 key.

  5. Under the 9375CFF0413111d3B88A00104B2A6676 key, you see a subkey for each account in your profile. Select the first subfolder (00000001), and then examine the data of the Account Name binary value by double-clicking the value. Repeat this process until you find the Account Name value that includes your SMTP address. For example, the Account Name value points to **** under the 00000003 subkey.

  6. Under the 0000000x subkey, locate the Service UID binary value. It represent a GUID (for example, c3 d1 9a 7b 80 1b c4 4a 96 0a e5 b6 3b f9 7c 7e).

  7. Locate the subfolder in your profile that matches the GUID value that's identified in step 6 (for example, c3d19a7b801bc44a960ae5b63bf97c7e).

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  8. Under the subkey that you found in step 7, examine the 01023d0d binary value. It represents a GUID (for example, 5f cf d5 f1 ba 5c 6f 45 b3 57 cc 5e 0d 16 94 58).

  9. Locate the subfolder in your profile that matches the GUID value that's identified in step 8 (for example, 5fcfd5f1ba5c6f45b357cc5e0d169458).

  10. Under the subkey that's found in step 9, examine the value of the 00036619 binary value. This value determines whether Outlook is using Anonymous Authentication.

    Binary: 00036619

    Data: 01 f0 00 80Anonymous Authentication

    Any other value represents an authentication method other than Anonymous.



In Microsoft Outlook 2016 for Mac, you are repeatedly prompted for authentication while you're connected to your Office 365 account.


This issue occurs because of the presence of duplicate tokens in the keychain.


To resolve this issue in Outlook 2016 for Mac, install the February 2017 Outlook update (version 15.31.0) from the following Office website:


To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain. To do this, follow these steps.


Mac Microsoft Outlook Won't Remember Password School Email Account

These steps affect all Office applications that use modern authentication.

  1. Quit Outlook and all other Office applications.

  2. Start Keychain Access by using one of the following methods:

    • Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
    • In Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.
  3. In the search field in Keychain Access, enter Exchange.

  4. In the search results, select each item to view the Account that's listed at the top, and then press Delete. Repeat this step to delete all items for your Exchange account.

  5. In the search field, enter adal.

  6. Select all items whose type is MicrosoftOffice15_2_Data:ADAL:<GUID>, and then press Delete.

  7. In the search field, enter office.

  8. Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.

  9. Quit Keychain Access.


    When you start Outlook, you are prompted to authenticate.