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There are three types of log files automatically produced by the client that can be leveraged to assist in troubleshooting Microsoft Teams.
When creating a support request with Microsoft Support, the support engineer will require the debug logs. Having these logs on hand before creating the support request will allow Microsoft to quickly start troubleshooting the problem. Media or desktop logs are only required if requested by Microsoft.
The following table outlines the various clients, and their associated logs. Log files are stored in locations specific to the client and operating system.
For a complete list of supported operating systems and browsers, see Get clients for Microsoft Teams.
These are the most common logs and are required for all Microsoft support cases. Debug logs are produced by the Windows and Mac desktop clients, as well as browser based clients. The logs are text based and are read from the bottom up. They can be read using any text based editor and new logs are created when logging into the client.
Debug logs show the following data flows:
Connection requests to middle tier services
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The debug logs are produced using the following OS specific methods:
Keyboard shortcut: Ctrl + Alt + Shift + 1
Keyboard shortcut: Option + Command + Shift+1
The debug logs are automatically downloaded to the following folders.
Microsoft Teams On A Mac
Mac OSX: Downloads
Browser: You will be prompted to save the debug log to default save location
Media logs contain diagnostic data about audio, video and screen sharing. They are required for support cases only upon request and can only be inspected by Microsoft. The following table outlines the log location.
Microsoft Teams Mac Update
|Mac OSX||~/Library/Application Support/Microsoft/Teams/media-stack/*.blog|
Desktop logs, also known as bootstrapper logs, contains log data that occurs between the desktop client and the browser. Like media logs, these logs are only needed if requested by Microsoft. The logs are text based and can be read using any text based editor in a top down format.
- Right-click the Microsoft Teams icon in your application tray, select Get Logs
- Choosing Get Logs from the Help pull-down menu
|Mac OSX||~/Library/Application Support/Microsoft/Teams/logs.txt|
Commands are shortcuts for performing common tasks in Teams: update your status, go to a specific channel, show your recent files and saved messages, and more.
Scroll down to see a list of available commands or to learn how to find out when new commands are available.
To use a command, type / in the command box at the top of Teams. You'll see a menu of all the commands we currently support. Select the command you want, press Enter, and Teams takes care of the rest.
Tip: You can also press Alt+K (Windows) or Option+K (Mac) to open the command list.
Commands are available for everyone using Teams, but if a certain command isn't working for you, it could be because your organization has disabled a feature central to the command. For example, if chat is disabled for your organization, chat-based commands won't work.
What it does
See someone's activity.
Set your status to available.
Set your status to away.
Set your status to busy.
Call a phone number or Teams contact.
Set your status to do not disturb.
See your recent files.
Go right to a team or channel.
Get help with Teams.
Join a team.
See keyboard shortcuts.
Microsoft visual c++ for mac. /mentions
See all your @mentions.
See someone's org chart.
See your saved messages.
Check your call quality.
See all your unread activity.
See what's new in Teams.
Ask Who a question about someone.
Add a quick note.
Find out when new commands are available
We're updating our command library all the time, so keep checking the menu in the command box to see what's new. (Just type /.)
Currently, commands are only available in the desktop or web app.