Microsoft Office 365 Can't Acrtivate Mac Os 10.11


I have office 365 on a Mac - OS X El Capitan 10.11.6. I received an update to outlook - and now outlook - Answered by a verified Microsoft Office Technician. I have older MacBookPro with OS X El Capitan 10.11.6 and I NEED a Microsoft Office to that I can have the Word program. Saying I need to activate 365. I don't want it. For Office for Mac, you can have up to 25 licenses associated with the same Microsoft account: only one license for an Office 365 subscription and multiple one-time-use installs of Office for Mac Home and Student or Home and Business. 2016-3-17  Office Home 365 install on Mac OS X 10.11.2 I have been using Office 365 for Mac for a while now and it has worked fine until a few weeks ago. I notice that a recent update for Word and Excel continually failed to download, so I decided to do a full backup, wipe and reinstall of my MacBook Pro.

  1. Microsoft Office 365 Can't Activate Mac Os 10.11 System Requirements
  2. Microsoft Office 365 Can't Activate Mac Os 10.11 Os 10 11 Dmg

Note: This article applies only to Office 365 operated by 21Vianet in China.

Microsoft Office 365 Can't Activate Mac Os 10.11 System Requirements


Ready to install Office 2016 for Mac for Office 365? This article tells you how.


To use Office for Mac 2016, you must have:

  • Mac OS X 10.10 or later

  • One of the following subscriptions:

    • Office 365 Enterprise E3

    • Office 365 Business

    • Office 365 Business Premium

    • Office 365 ProPlus

    • Office 365 ProPlus for Students

    • Office 365 ProPlus for Faculty

    • Office 365 Midsize Business

    • Office 365 Small Business Premium

Note: Office 2016 for Mac for Office 365 operated by 21Vianet is not offered through the Apple store.

Download and install Office 2016 for Mac

  1. From your Mac, sign in to Office 365 operated by 21Vianet with your work or school account.

  2. Go to Settings > Office 365 Settings > Software.

  3. On the Software page, under Install Office 2016 for Mac, select Install to begin downloading the installer package.

  4. Once the download has completed, open Finder, go to Downloads, and double-click Microsoft_Office_2016_Installer.pkg.

  5. On the first installation screen, select Continue to begin the installation process.

  6. Enter your Mac login password to complete the installation.

After Office 2016 for Mac is installed, Word 2016 for Mac opens so you can activate Office and confirm your subscription. You should only have to do this once.

  1. Review the Word 2016 for Mac What's New screen, and then select Get started.

  2. On the Sign in to Activate Office screen, select Sign In, and then enter your work or school account.

  3. After you sign in, you may see an alert asking for permission to access the Microsoft identity stored in your keychain. Select Allow or Always Allow to continue.

  4. On the next screen, choose an appearance for your Office installation, select Continue, and then select the Start Using Word button to open the app and complete the Office 2016 for Mac activation.

Need help?

If you can't complete the install after going through these steps, contact the 21Vianet support team.

Microsoft Office 365 Can't Activate Mac Os 10.11 Os 10 11 Dmg

Word, Excel, PowerPoint, Outlook, OneDrive, Skype for Business, and OneNote will install and run on macOS 10.14 Mojave. Microsoft fully supports Office 2016, Office 2019 and Office 365 for Mac on 10.14 Mojave when you have the following Office updates installed:

For the best experience with 10.14 Mojave, be sure to keep your Office apps up-to-date. If the version of Office installed on your Mac is earlier than 16.14, and you are not being offered updates, you can download the latest Office for Mac suite installer. See 'What version of Office am I using?' if you don't know what version you're on.

Send feedback for Office for Mac on 10.14 Mojave

Help us improve Office for Mac. If you encounter any issues while using Office on 10.14 Mojave, please send us feedback so we can address them. Here's how:

  • Word, Excel, PowerPoint and OneNote: Select the Send a Smile icon in the top-right corner of the app.

  • Outlook: Select Contact Support from the Help menu.

  • OneDrive: Select Report a problem in the menu bar.

  • Skype for Business: Select Report an issue from the Help menu.

Office for Mac 2011 and earlier

Since October 10, 2017, Office for Mac 2011* is no longer supported.

Note: * Lync for Mac 2011 has a limited time of Extended Support for security fixes.

Word, Excel, PowerPoint, Outlook and Lync for Office for Mac 2011 have not been tested on macOS 10.14 Mojave, and no support for this configuration will be provided. This means there will be no new security updates, non-security updates, free or paid assisted support options, or technical content updates. Refer to the Microsoft Support Lifecycle for more information.

See Also