Microsoft Lync Apple Mac

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Jan 23, 2018  2 Participants cannot control desktops that are shared by Skype for Business on Mac, Lync for Mac 2011, or Communicator for Mac 2011 users. Mac users can control desktops shared by Windows users. 3 For Skype for Business Online and/or Office 365 users, this feature requires an audio conferencing provider. Oct 01, 2016  Question: Q: Microsoft Lync 2011 and macOS Sierra I am posting this message in case others encounter a similar problem. After upgrading my Macbook Pro to the new macOS Sierra (v10.12), the Microsoft Lync 2011 client (v14.4.1) had a problem when attempting to connect with credentials for one of my customers.

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Introduction

This article contains information about how to troubleshoot Lync for Mac issues in Skype for Business Online (formerly Lync Online). It also discusses how to sign in to Skype for Business Online by using Lync for Mac and how to collect log files and system information for Lync for Mac issues.

Procedure

Before you troubleshoot

First, make sure that users follow the correct steps when they sign in to Skype for Business Online. If users are signing in to Skype for Business Online correctly and the issue persists, use one or more of the other methods later in this article to troubleshoot the issue, as appropriate for your situation.

Note

To connect Lync for Mac 2011 to Skype for Business Online in Office 365, you must have Lync for Mac version 14.0.6 or a later version installed. If you use a version that's earlier than version 14.0.6, you may have problems when you sign in to Skype for Business Online because earlier versions have issues that prevent authentication to Skype for Business Online. You can find the latest update at Update for Lync for Mac 2011.

Make sure that users follow the correct steps when they sign in to Skype for Business Online

To sign in to Skype for Business Online by using Lync for Mac, users should follow these steps:

  1. Start Lync for Mac.

  2. Enter your email address, user ID, and password.

  3. Next to Sign in as, select the presence status that you want to display after you sign in.

  4. If you want to save your credentials, click to select the Remember my password check box. Your credentials will be saved in the Mac OS Keychain and will work until the next time that your password changes or expires.

  5. To configure additional options for connecting to Skype for Business Online, click Advanced. You can configure the following options:

    • Automatic Configuration: In most cases, this is the correct setting. If the necessary DNS records are present and automatic configuration isn't working, try Manual Configuration.

    • Manual Configuration: Select this option if automatic configuration is failing, and specify the following values:

      • Internal server name: sipdir.online.lync.com:443
      • External server name: sipdir.online.lync.com:443

    • Kerberos authentication:Leave this option cleared. Office 365 uses the Microsoft Azure AD authentication system for authentication.

If you still can't sign in

The following table describes error messages that may occur when users sign in or use Lync for Mac with Skype for Business Online.

ErrorCauseTypeResolution
The service might not be available, or you might not be connected to the Internet. Make sure the server is available. Also, make sure your network connection cable is securely connected.This issue may occur if Lync can’t detect a suitable Lync Server.ClientTo troubleshoot this issue, see the Make sure that users follow the correct steps when they sign in to Skype for Business Online section.
Lync was unable to sign in. Please verify your logon credentials and try again. If the problem continues, please contact your support team.Various causes.ClientTo troubleshoot this issue, see the Users may be unable to sign in unless they first use an incorrect sign-in address section.
The user name, password, or domain appears to be incorrect. Ensure that you entered them correctly. If the problem continues, please contact your support team.This issue may occur in scenarios in which a federated user tries to sign in, and this user has a password that's longer than 16 characters.User AccountTo troubleshoot this issue, see the Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters section.
EXC_BAD_ACCESSThis issue may occur if Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online.ClientTo troubleshoot this issue, see the Lync for Mac crashes and the user receives an EXC_BAD_ACCESS error or Clear cached data and corrupted certificates in Lync sections.

Troubleshoot Lync for Mac issues

Use one or more of the following methods, as appropriate for your situation.

Users may be unable to sign in unless they first use an incorrect sign-in address

  1. Try to sign in to Skype for Business Online by using an incorrect sign-in address. That is, a sign-in address that you know won't work. For example, EmailAddress @contoso.com.

    Note

    When you do this, sign-in will fail. This is expected behavior.

  2. After the sign-in fails, sign in by using the correct sign-in address. For example, EmailAddress@contoso.com.

If Lync for Mac stops working after an Internet connectivity issue, flush the DNS cache

To flush the DNS cache, do one of the following, depending on the version of Mac OS that you're running:

  • If you're running Mac OS X 10.5, Mac OS X 10.6, or Mac OS X 10.7 Lion, start Terminal, and then run the following command: dscacheutil -flushcache
  • If you're running Mac OS X 10.4 Tiger, start Terminal, and then run the following command: lookupd -flushcache
Apple

Clear cached data and corrupted certificates in Lync

First, delete the following folders:

  • Users/Home Folder/Library/Caches/com.microsoft.Lync
  • Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History

Then, delete any corrupted or cached certificates. To do this, follow these steps:

  1. Open the Keychain Access certificate management utility. To do this, in Finder, click Applications, click Utilities, and then click Keychain Access. Or, search for Keychain Access by using Spotlight.

  2. In the left pane, click login, and then click Certificates.

  3. In the right pane, find a certificate that's named Unknown or Communications Server, select it, and then delete it.

    Note You may have to unlock your keychain by using your password.

  4. Close Keychain Access.

  5. Restart Lync for Mac.

Important

Before you perform the next step, try reproduce the issue by using a new test user account. If the issue doesn't repeat in the new account, then follow these steps:

  1. Open Keychain Access Preferences, and then click Reset My Default Keychain.

  2. Open Finder, locate the following folders, and then delete them:

    /Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync Data

    /Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History

Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters

Organizations that have on-premises customer password policies may allow for passwords to exceed 16 characters. By default, the password policy in Office 365 restricts passwords to 16 characters or less. Because of the Windows Challenge/Response (NTLM) authentication mechanism in the Mac OS, passwords that are longer than 16 characters aren't recognized correctly, and this causes sign-in to fail.

To work around this issue, the user should change his or her password to be 16 characters or less.

Lync for Mac crashes and the user receives an EXC_BAD_ACCESS error

This error message usually occurs when Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online. This scenario isn't supported in Skype for Business Online. For the best experience, you should use both Skype for Business Online and Exchange Online. However, if that isn't an option, follow these steps as a potential workaround:

  1. Open Finder, locate the following folder, and then delete it:

    DocumentsMicrosoft User DataMicrosoft Lync Data

  2. Start Lync for Mac, and then sign in to Skype for Business Online.

  3. On the Lync for Mac menu, click Preferences, click Account, and then clear the Use Microsoft Exchange for managing personal information check box.

    Note You must perform step 3 quickly after you sign in.

Collect log files and system information for Lync for Mac issues

To collect log files and system information for Lync for Mac issues, follow these steps:

  1. Verify the version of the operating system that's used.

  2. Verify the error message that's returned.

  3. Turn on logging for troubleshooting in Lync for Mac. To do this, follow these steps:

    1. On the Lync menu, click Preferences, and then click General.
    2. Under Logging, click to select the Turn on logging for troubleshooting check box.

  4. Exit Lync for Mac, and then restart Lync for Mac to create a log file.

  5. Reproduce the issue.

  6. Turn off logging for troubleshooting. To do this, follow these steps:

    1. On the Lync menu, click Preferences, and then click General.
    2. Under Logging, clear the Turn on logging for troubleshooting check box.

  7. Collect the log files for Lync for Mac. To do this, follow these steps:

    1. On the menu bar in Finder, click Go, and then click Go to Folder.

    2. In the Go to the folder box, type the path of the logs folder. For example, type /user//library/logs. Then, click Go.

      Note

      <Useraccountfolder> is usually the same as the user name that the user uses to log on the computer. The user name can also be found next to the House icon at the top of the Finder window.

    3. In the Logs folder, collect the log files.

Uninstall and reinstall Lync for Mac 2011

If the steps in this article don't resolve the issue, try to do a clean uninstallation of Lync for Mac 2011, and then reinstall the application. For more information about how to do a clean uninstallation of Lync for Mac 2011, see How to do a clean uninstallation of Lync for Mac 2011.

More Information

If you're using third-party virtualization software for the Mac, it can coincide with various performance-related issues including but not limited to slow desktop sharing, unexpected poor media quality, possible sign-in and Exchange integration issues. In order to continue, Microsoft technical support may have to confirm that the issue occurs on a computer where the third-party virtualization software isn’t present.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Still need help? Go to Microsoft Community.

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Topic Last Modified: 2018-01-23

The following tables compare the features and capabilities of Lync 2013 clients in the following categories:

  • Enhanced Presence Support

  • Contacts and Contact Groups Support

  • IM Support

  • Conferencing Support

  • Telephony Support

  • External Users Support

  • Archiving, Compliance, and Logging Support

  • modern auth

These tables indicate the features that are available to Lync users in an on-premises deployment of Lync Server 2013. The same features are also available to Skype for Business Online and Office 365 users unless otherwise indicated.

Important

See Mobile client comparison tables for Lync Server 2013 for details about feature availability in Lync 2013 mobile clients.

Note

  • For details about Skype for Business Online subscription plans, see the Skype for Business Online Service Description at https://go.microsoft.com/fwlink/p/?LinkId=282430.

  • Lync Server 2013 supports the following previously released clients: Lync 2010, Lync 2010 Mobile, Lync Phone Edition, and Lync 2010 Attendant. For information about these clients, see the Lync 2010 version of the Client Comparison Tables at https://go.microsoft.com/fwlink/p/?LinkID=213798.

  • The Lync 2013 client supports audio and video in a Virtual Desktop Infrastructure (VDI) environment. For details about Lync 2013 capabilities in a VDI environment, see Supported virtualization technologies and known limitations in Lync Server 2013.

Enhanced Presence Support

Feature/capabilitySkype for Business 2015 and 2016 clientSkype for Business on MacLync 2013Lync Windows Store appLync 2013 BasicLync Web AppLync 2010Lync 2010 AttendantLync Phone EditionCommunicator for Mac 2011Lync for Mac 2011

View status

●

●

●

●

●

●

●

●

●

●

Publish status

●

● What grade level is my writing microsoft word mac.

●

●

●

●

●

●

●

●

The basic operation is simple: Choose a symbol and then either click the Insert button or double-click the symbol. When you click a symbol, the description area updates and displays the font’s ASCII number and Unicode character number, which you can ignore if you don’t know what that means. You find two tabs: Symbols and Special Characters. You display the Symbol dialog by choosing Insert→Symbol→Advanced Symbol. Pilcrow Inserting from the Symbols tab in Office 2011 applicationsThe Symbols tab offers a grid-based preview of symbols contained in the font selected in the Font pop-up menu.

View status notes and Out of Office messages

●

●

●

●

●

●

●

●

●

●

Add a custom location

●

●

●

●

Add a custom note

●

●

●

●

●

●

●

●

●

Use a photo from any public site for My Picture

●

●

Contacts and Contact Groups Support

Feature/capabilitySkype for Business 2015 and 2016 clientSkype for Business on MacLync 2013Lync Windows Store appLync 2013 BasicLync Web AppLync 2010Lync 2010 AttendantLync Phone EditionCommunicator for Mac 2011Lync for Mac 2011

View and Modify Contacts list

●

●

●

●

●

●

●1

●

●

●

Tag contacts for status change alerts

●

●

●

●

●

●1

●

Control privacy relationships

●

●

●

●

●1

Search the corporate address book

●

●

●

●

●

●

●1

●

●

●

Search Microsoft Outlook contacts

●

●

●

●

●

●1

●

●

Manage contact groups

●

●

●

●

●

●1

●

●

Expand distribution groups and Office 365 Groups

●

●

●

●

●

●

●1

●

Search for Response Groups

●2

●2

●

●1

Display recent contacts group

●

●

●

●

●1

Display current conversations group

●

●

●

●

●

●1

●

Display alternate contact views (for example, tile)

●

●

●

●

●

●1

●

Sort contacts by Group, Relationship, or New (people who’ve added you to their Contacts list)

●

●

Sort by group

●

●1

Sort contacts by Status (availability)

●

●

●

●1

●

Search and add Exchange contacts

●

●

●

1 For Skype for Business Online and/or Office 365 users, Lync 2010 Attendant is not supported.

2 For Skype for Business Online and/or Office 365 users, this feature is not available.

IM Support

Feature/capabilitySkype for Business 2015 and 2016 clientSkype for Business on MacLync 2013Lync Windows Store appLync 2013 BasicLync Web AppLync 2010Lync 2010 AttendantLync Phone EditionCommunicator for Mac 2011Lync for Mac 2011

Initiate IM or email to a contact

●

●

●

●

●

●

●1

●

●

Navigate among multiple IM conversations/Track multiple conversations in a single tabbed window

●

●

●

●

●

●

●1

●

●

Log IM conversations in Outlook

●

●

●

●

●

●1

Saved in Communicator for Mac

Saved in Lync for Mac

Use prepared conversation templates

●

●1

Check spelling

●

●

●

●

●

Skill search (with SharePoint Server integration)

●2

●2

●2

● 2

●1, 2

Persistent Chat (Group Chat) integration

●3

●3

●3

Escalate a Persistent Chat room to a Lync Meeting with one click

●3

●3

Inline pictures of sender and receiver in IM window

●

●

●

●

Send ink messages

●

Receive ink messages

●

●

●

Set IM messages as high importance

●

●

1 For Skype for Business Online and/or Office 365 users, Lync 2010 Attendant is not supported.

2 On-premises Lync Server 2013 and on-premises SharePoint 2013 is required for skill search.

3 For Skype for Business Online and/or Office 365 users, Persistent Chat is not available.

Conferencing Support

Note

  • Lync meeting features are not available in Skype for Business Online Standalone Plan 1.

  • In Lync-to-Lync sessions, a Skype for Business Online Plan 1 user can participate in desktop sharing and application sharing if they are invited by a user who has access to sharing features.

  • For details, see the Skype for Business Online Service Description at https://go.microsoft.com/fwlink/?LinkID=282430.

Feature/capabilitySkype for Business 2015 and 2016 clientSkype for Business on MacLync 2013Lync Windows Store appLync 2013 BasicLync Web AppLync 2010Lync 2010 AttendantLync Phone EditionCommunicator for Mac 2011Lync for Mac 2011

Add computer audio

●

●

●

●

●

●

(requires plug-in)

●

●1

●

●

●

Add video

●

●

●

●

●

●

(requires plug-in)

●

●

●

View multiparty video (gallery view)

●

●

●

●

●

Use in-meeting presenter controls

●

●

●

●

●

●

●

●

Access detailed meeting roster

●

●

●

●

●

●

●

●1

●

Participate in multiparty IM

●

●

●

●

●

●

●

●1

●

●

Share the desktop (if enabled)

●

● 2

●

●

●

(requires plug-in)

●

●2

●2

Share a program (if enabled)

●

View only

●

●

●

(requires plug-in)

●

View only

Add anonymous participants (if enabled)

●

●

●

●

●

●

●

Use dial-in audio meetings

●3

●

●3

●3

●3

●3

●

●1

●

Initiate a Meet Now meeting

●

●

●

●

●

●

●

Add and present Microsoft PowerPoint files

●

●

Present only

●

●

●

View only, annotations not available4

Navigate Microsoft PowerPoint files

●

●

●

●

●

●

Add and edit OneNote meeting notes

●

●

Edit only (not add)

Use a whiteboard

●

●

●

●

●

Conduct polls

●

●

●

●

●

Upload files to share with others

●

●

●

●

●

●

Schedule a meeting or conference

Outlook or Lync Web Scheduler

Requires Mac Outlook version 15.28 or later

Outlook or Lync Web Scheduler

Outlook or Lync Web Scheduler

Outlook or Lync Web Scheduler

Lync Web Scheduler

●

Outlook

Q&A Manager

●

●

●

Create public meetings with static meeting IDs from Outlook

●

●

●

Disable meeting IM

●

●

●

●

●

●

Mute Audience

●

●

●

●

●

●

●

Make everyone an attendee

●

●

●

●

●

●

Delegate can schedule a meeting on behalf of delegator

●

●

●

●

Synchronize delegates between UNRESOLVED_TOKEN_VAL(skypeforbusiness) and Outlook

●

●

●

●

Set Video Spotlight (lock video)

●

●

●

●

●

●

●

●

Give/Take control of screen sharing

●

●

●

●

1 For Skype for Business Online and/or Office 365 users, Lync 2010 Attendant is not supported.

2 Participants cannot control desktops that are shared by Skype for Business on Mac, Lync for Mac 2011, or Communicator for Mac 2011 users. Mac users can control desktops shared by Windows users.

3 For Skype for Business Online and/or Office 365 users, this feature requires an audio conferencing provider.

Microsoft Lync 2013 Download Free

4 The Lync for Mac 2011 client cannot view Microsoft Office 2013 PowerPoint presentations when they have been shared in a conference by the Lync Web App 2013 client.

Voice (Telephony) Support

Note

Lync Voice features are limited to certain Skype for Business Online subscription plans. For details, see the “Lync Voice Features” topic in the Skype for Business Online Service Description at https://go.microsoft.com/fwlink/?LinkID=282430.

Feature/capabilitySkype for Business 2015 and 2016 clientSkype for Business on MacLync 2013Lync Windows Store appLync 2013 BasicLync Web AppLync 2010Lync 2010 AttendantLync Phone EditionCommunicator for Mac 2011Lync for Mac 2011

Initiate a call

●2

●

●2

●

●2

●2

●1

●

●

●

Click to call a contact

●2

●

●2

●

●2

●2

●1

●

●

●

Transfer a call

●2

●

●2

●

●2

●2

●1

●

●

Manage call forwarding

●3

●

●3

●

●3

●1

●

●

Manage team call settings

●3

●3

●3

●1

Manage delegates

●3

●3

●3

●

Initiate a call to a Response Group

●3

●3

●3

●1

Support emergency services (E911)

●3

●

Requires Lync Server 2013 CU8 HF1 or later

●3

●3

●3

●1

●

●

IM notification to SIP URI(s) for E-911 call

●

●

●

●

●

●

●

●

IM notification to distribution list for E-911 call

●

●

●

●

●

●

●

Connect to voice mail, set up or change greeting

●3

●

●3

●

●3

●1

●

●

Missed call notification

●

●

●

●

●

●

●

●

●

Make calls on behalf of another contact (manager/delegate scenario)

●3

●3

●3

Handle another's calls if configured as a delegate

●3

●3

●3

●1

●

Manage a high volume of calls

●3

●1

Call park

●3

●3

Group call pickup

●3

●3

●

1 For Skype for Business Online and/or Office 365 users, Lync 2010 Attendant is not supported.

2 For Skype for Business Online and/or Office 365 users, this feature is available for PC to PC calls only.

3 For Skype for Business Online and/or Office 365 users, this feature is not available.

External Users Support

Feature/capabilitySkype for Business 2015 and 2016 clientSkype for Business on MacLync 2013Lync Windows Store appLync Web AppLync 2010Lync 2010 AttendantLync Phone EditionCommunicator for Mac 2011Lync for Mac 2011

Initiate IM with a public contact

●

●

●

●

●

●1

●

●

Initiate IM with a federated contact

●

●

●

●

●

●1

●

●

Conduct two-party or multiparty calls with external users

●2

●

●2

●2

●

●1

●

●

●

1 For Skype for Business Online and/or Office 365 users, Lync 2010 Attendant is not supported.

2 For Skype for Business Online and/or Office 365 users, this feature is not available.

Recording

Feature/capabilitySkype for Business 2015 and 2016 clientSkype for Business on MacLync 2013Lync Windows Store appLync 2013 BasicLync Web AppLync 2010Lync 2010 AttendantLync Phone EditionCommunicator for Mac 2011Lync for Mac 2011

Client-side recording of audio, video, application sharing, desktop sharing, and uploaded content

●1

●1

●

Client-side recording of file transfers, shared OneNote pages, and PowerPoint annotations

●2

●2

●

Select preferred recording resolution

●

●

1 For Skype for Business Online and/or Office 365 users, recording is unavailable in certain Skype for Business Online standalone plans. Recording requires full Lync 2013 client rights. For details, see the Skype for Business Online Service Description at https://go.microsoft.com/fwlink/?LinkID=282430.

2 For Skype for Business Online and/or Office 365 users, recording of file transfers, shared OneNote pages, and PowerPoint annotations is unavailable.

Archiving, Compliance, and Logging Support

Feature/capabilitySkype for Business 2015 and 2016 clientSkype for Business on MacLync 2013Lync Windows Store appLync 2013 BasicLync Web AppLync 2010Lync 2010 AttendantLync Phone EditionCommunicator for Mac 2011Lync for Mac 2011

Archiving of IM conversations in Outlook Conversation History

●2

●2

●2

●2

●

●1

Saved in Communicator for Mac

●

Client-side archiving of audio, video, application sharing, desktop sharing, and uploaded content

●2

●2

●

Client-side archiving of file transfers, shared OneNote pages, and PowerPoint annotations

●3

●3

●

Access sign-in logs from Lync icon in the task bar

●

●

●

1 For Skype for Business Online and/or Office 365 users, Lync 2010 Attendant is not supported.

2 For Skype for Business Online and/or Office 365 users, this feature requires Exchange Online and is controlled by the user’s Exchange mailbox In-Place Hold attribute.

3 For Skype for Business Online and/or Office 365 users, archiving of file transfers, shared OneNote pages, and PowerPoint annotations is unavailable.

Client limitations

Basic client limitations

Apple Mac Hk

The features below are available using the Full client and are not available with the Basic client:

Microsoft Lync 2010

  • Manage team call settings

  • Manage delegates

  • Make calls on behalf of another contact (manager/delegate scenario)

  • Handle another's calls if configured as a delegate

  • Manage a high volume of calls

  • Initiate a call to a Response Group

  • Call park

  • Group call pickup

Online or Hybrid user account limitations

Microsoft Lync Apple Mac Update

User accounts can exist either Online or On-premises, and that will affect the features available to that user. Users with accounts on Skype for Business Online will not have access to the following features, even with the Full client:

Lync For Mac 2011

  • Enhanced Presence: Use a photo from any public site for My Picture

  • Contacts: Search for Response Groups

  • IM Support: Persistent Chat (Group Chat) integration

  • IM Support: Escalate a Persistent Chat room to a Meeting with one click

  • External Users: Conduct two-party or multiparty calls with external users